PRIVACY POLICY
Effective Date: January 1, 2025 | Jurisdiction: Canada
Nexera is committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
1. Information We Collect
We may collect the following personal information when you use our website or place an order:
- Contact information: Name, email address, phone number
- Shipping & billing address
- Payment information: Processed securely via third-party payment processors — Nexera does not store full card details
- Order history
- Usage data: IP address, browser type, pages visited (via cookies)
2. How We Use Your Information
- To process and fulfill your orders
- To communicate about your order or account
- To send marketing communications (with your consent)
- To improve our website and services
- To comply with legal obligations under Canadian law
3. Sharing Your Information
Nexera does not sell your personal information. We may share your data with:
- Shipping carriers (Canada Post, FedEx, etc.) to deliver your order
- Payment processors to complete transactions
- Service providers who assist in operating our website (under confidentiality agreements)
- Legal authorities if required by Canadian law
4. Cookies
Our website uses cookies and similar technologies to improve your browsing experience and analyze site traffic. You may disable cookies in your browser settings; however, some functionality may be affected. By continuing to use our site, you consent to our use of cookies.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by Canadian law. Order and transaction records are retained for a minimum of 7 years for tax and accounting purposes.
6. Your Rights (PIPEDA)
Under PIPEDA, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent for certain uses of your data
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise your rights, please contact us via our Contact page.
7. Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. All payment transactions are encrypted using SSL technology.
8. Third-Party Links
Our website may contain links to third-party sites. Nexera is not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
9. Updates to This Policy
We may update this Privacy Policy periodically. The revised policy will be posted on this page with an updated effective date. Continued use of our website following any changes constitutes your acceptance.
10. Contact
Privacy-related questions or requests can be directed to us via our Contact page.